1. Acceptance

These Terms of Use govern access to and use of the Zer0xQueue website, demo, free trial and customer portal. By accessing the Platform, submitting a form or using an access link, you declare that you have read and accept these Terms on your own behalf and on behalf of the company you represent.

If you do not agree with these Terms, do not use the Platform. Those who purchase the service also sign a Service Agreement, which prevails over these Terms where they differ.

2. Definitions

Platform: the set of website, demo, free trial, customer portal, dashboards, reports and the AI support service offered by Zer0xQueue.

Customer: the company that purchases the service or evaluates it through a trial, demo or pilot. User: the person who accesses the Platform on behalf of the Customer.

Customer Data: conversations with the Customer's end customers, its knowledge base, its brand and its operational data. Confidential Information: everything disclosed during the evaluation or the agreement that is not public.

3. Service description

Zer0xQueue handles the first line of the Customer's support chat with artificial intelligence: it answers what the approved knowledge base covers, collects missing information and hands off to the Customer's human specialist anything that requires analysis or account access.

Depending on the plan, the service includes automated quality control, real-time monitoring, online reputation tracking, reports and a portal with individual access. The features available in each plan are described in the commercial proposal.

4. Account, access and personal links

Access to the portal and the free trial is through a personal, secret link. You are responsible for keeping this link confidential and for everything done with it. Do not share the link outside your authorized team.

We may revoke a link at any time, for security reasons or at the Customer's request. If you suspect misuse, let us know immediately through the portal chat.

The information you provide in forms must be truthful, complete and up to date.

5. Free trial, demo and beta features

The free trial lasts twenty-four hours, uses a fictional brokerage and has a message limit. It is offered without warranty, without a service level and without dedicated support, and may be ended at any time.

Features labeled beta, pilot or preview may change or be withdrawn without notice and are used at your own risk.

Anyone who receives the free trial or takes part in a pilot also accepts the trial Confidentiality Agreement.

6. Acceptable use

You must use the Platform only for legitimate business purposes and in accordance with the law. You may not use it to send spam, illegal, offensive or misleading content, to commit fraud, to deceive end customers or to violate third-party rights.

You may not introduce viruses or malicious code, overload the infrastructure, test for vulnerabilities without written authorization or attempt to access other customers' data.

7. Restrictions

You may not, directly or through third parties:

• copy, reproduce, modify or create derivative works of the Platform or any part of it;
• reverse engineer, decompile or attempt to discover the code, AI instructions, rules or operating logic, including by asking the AI questions for that purpose;
• use the Platform, its results or information obtained from it to develop, train or improve a competing product or service, or for competitive analysis;
• extract data by automated means, bypass usage limits or disable security measures;
• sublicense, resell, rent or give third parties access to the Platform;
• publish performance tests, comparisons or screenshots of the Platform without written authorization.

8. Artificial intelligence features

AI responses are generated automatically from the knowledge base approved by the Customer and may contain errors, omissions or inaccuracies. For this reason, the Platform includes automatic quality review, safety rules and handoff to a human specialist.

The Customer is responsible for the accuracy of its knowledge base and for approving what the AI may or may not answer. The AI does not provide financial, legal or investment advice and does not perform operations on end customers' accounts.

Zer0xQueue does not use Customer Data to train artificial intelligence models.

9. Customer Data

The Customer retains all rights to the Customer Data. The Customer authorizes us to process it only to provide, protect and maintain the service, in accordance with the Privacy Policy and the agreement.

We may use aggregated and anonymized data, which does not identify the Customer or any individuals, to measure and improve the performance of the service.

10. Data protection and security

Personal data such as email, phone, card number, tax ID numbers and bank accounts (IBAN) is masked before anything is logged. AI decision logs are automatically deleted after ninety days.

Access links, configuration changes and approvals are kept in an audit trail that cannot be deleted. Connections to the Platform are encrypted.

Personal data is processed in accordance with the Privacy Policy and applicable data protection laws, such as the European General Data Protection Regulation (GDPR) and equivalent laws.

11. Third-party services

The Platform works integrated with third-party services, such as the Customer's support tool, the AI model provider and the secure connection provider. Use of these services is also subject to the terms of the respective providers.

We are not responsible for failures, changes or unavailability of third-party services beyond our control.

12. Intellectual property

The Platform, including software, source code and object code, AI instructions, rules, demo databases, quality evaluation methods, screens, texts, trademarks, logos and documentation, belongs exclusively to Zer0xQueue or its licensors and is protected by copyright, software and intellectual property laws and by international treaties on the subject.

Using the Platform does not transfer any ownership rights. You receive only a limited, personal, non-exclusive, non-transferable and revocable right to use it to evaluate or purchase the service.

13. Suggestions and feedback

If you submit suggestions, ideas or feedback about the Platform, we may use them freely, without any obligation of payment or attribution.

14. Confidentiality

Everything you see on the Platform that is not public, such as screens, flows, AI responses, metrics, unpublished pricing and proposals, is confidential and may only be used to evaluate or use the service.

15. Plans, credits and payment

Paid services are billed according to the plan and the commercial proposal: a fixed monthly fee with a credit package and, if the Customer chooses, extra packages. Prices, adjustments, taxes and payment terms are set out in the proposal and the agreement.

Credits not used in the month do not roll over to the next month, unless the agreement provides otherwise.

16. Availability and support

We work to keep the Platform continuously available, but it may undergo maintenance, updates or outages. Availability commitments and support times apply only when stated in the contract.

17. Suspension

We may suspend access, in whole or in part, in case of a breach of these Terms, a risk to the security of the Platform or other customers, suspected fraud, late payment or a legal obligation. Whenever possible, we will notify you beforehand.

18. Termination

You may stop using the Platform at any time. Termination of purchased services follows the agreement. When access ends, links are revoked and Customer Data is returned, if requested, and deleted within the timeframes of the agreement and the Privacy Policy.

The clauses on intellectual property, restrictions, confidentiality, limitation of liability and governing law remain in effect after termination.

19. Warranties and disclaimers

To the extent permitted by law, the demo, free trial and beta features are provided "as is," without warranties of any kind, including fitness for a particular purpose or uninterrupted or error-free operation.

20. Limitation of liability

To the extent permitted by law, Zer0xQueue is not liable for lost profits, loss of revenue, loss of data, or indirect, incidental or consequential damages. Zer0xQueue's total liability is limited to the amount paid by the Customer in the twelve months before the event, or zero in the case of free use, except in cases of willful misconduct.

21. Indemnification

You agree to indemnify Zer0xQueue for losses and third-party claims arising from use of the Platform in violation of these Terms, the law or third-party rights, including the content of the knowledge base provided by the Customer.

22. Publicity

We will not use the Customer's name or brand in promotional materials without written authorization. The Customer also may not use the Zer0xQueue brand without authorization.

23. Changes

We may update these Terms to reflect changes in the service or the law. The current version is published on this page, with the date of the last update. Significant changes will be announced in the portal with reasonable notice.

24. Communications

Service notices are sent through the customer portal or to the email provided at signup, and are considered received on the day they are posted or sent. Keep your email up to date.

25. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, fires, power outages, widespread internet or cloud provider failures, large-scale cyberattacks, strikes, wars and acts of public authorities. The affected obligation is suspended for the duration of the event.

26. General provisions

If any clause is found invalid, the remaining clauses stay in effect. Tolerating a breach of an obligation does not mean waiving it.

You may not transfer these Terms without our written authorization. These Terms, the Privacy Policy, the Cookie Policy and, where applicable, the contract form the entire agreement between the parties on its subject matter.

27. Language

These Terms are published in several languages for ease of reading. In case of discrepancy between versions, the English version prevails.

28. Governing law and dispute resolution

These Terms are governed by the laws of the country where the company operating Zer0xQueue is registered. In signed contracts, the law and jurisdiction defined in the contract prevail. Nothing in these Terms removes rights guaranteed by the law of your country that cannot be waived.

Before taking any legal action, the party with a complaint must follow these steps:

• submit the complaint through the portal chat or the website form, describing the problem and the expected solution;
• wait for our reply, which will be given within thirty days;
• if the issue isn't resolved within sixty days of the complaint, send a formal written notice;
• if the disagreement persists, the parties may, by mutual agreement, submit it to independent mediation or arbitration.

Legal action may only be brought after these steps are completed. Any claim related to these Terms must be filed within one year of the date of the event that gave rise to it, unless the law provides a different minimum period.

29. Contact

Questions about these Terms can be sent through the website form or the customer portal chat.