1. About this policy

This Policy explains how Zer0xQueue handles personal data on the website, in the free trial, in the customer portal and in providing the AI-powered support service, in accordance with applicable data protection laws, such as the European General Data Protection Regulation (GDPR) and the equivalent laws of each country.

2. Our role

For data from people who visit the website, request a demo or use the free trial, Zer0xQueue is the controller.

In conversations between the Customer and their end customers, the Customer is the controller and Zer0xQueue acts as the processor: we process this data only according to the Customer's instructions and the contract.

3. Data we process

• Website forms: name, work email, company, job title, website, country, phone, type of operation, support volume, support tool, languages, and the message you write.
• Free trial: email, an irreversible fingerprint of the network address (we don't store the address itself), and trial usage, such as pages opened and messages exchanged with the demo AI.
• Customer portal: access logs with date, approximate country, and browser type, and the messages exchanged with our team.
• Support service: end customers' conversations with the Customer's support, attachments sent, language, country reported by the support tool, and AI decisions.

4. What we use it for

• respond to demo, trial, and purchase requests and maintain the business relationship;
• provide the contracted service: answer, hand off to the specialist, measure quality, and generate reports;
• protect the Platform against abuse, fraud, and unauthorized access;
• comply with legal obligations and exercise rights in legal proceedings.

We do not sell personal data, do not use it for advertising, and do not use customer conversations to train artificial intelligence models.

5. Legal bases

We process data based on contract performance and pre-contractual measures, your consent when you authorize contact, the legitimate interest of protecting the Platform, and compliance with legal obligations.

6. How we protect

• email, phone, card number, tax document numbers, and bank accounts (IBAN) are masked before anything is logged;
• portal access is via a personal, secret, revocable link, stored only in irreversible form;
• access links, configuration changes, and approvals are kept in an audit trail that cannot be deleted;
• connections are encrypted and the admin panel is not exposed to the internet;
• every new release goes through security testing against AI manipulation, data leaks, and scams.

7. How long we keep it

AI decision logs, quality review comments, and access logs are automatically deleted after ninety days. Sales inquiry data is kept for as long as the relationship lasts and for the period needed to meet legal obligations. At the end of the contract, Customer Data is returned, if requested, and deleted.

8. Who we share with

We share data only with providers necessary for the service, who act as sub-processors and follow security and confidentiality obligations:

• Crisp: the chat platform where conversations take place;
• Anthropic: the provider of the Claude artificial intelligence model, which reads the conversation and drafts the reply;
• Cloudflare: the secure connection between the internet and the Platform;
• Google: the email used to respond to sales inquiries.

We may also share data when required by law or a court order.

9. International transfers

Some of these providers process data in other countries. In those cases, we apply the safeguards required by data protection laws, such as standard data protection contractual clauses.

10. Your rights

You can request confirmation that we process your data, access, correction, anonymization, portability or deletion, information about who we share it with, objection to processing, and withdrawal of consent.

If your data came from a conversation with the support of one of our Customers, we will forward the request to the Customer, who is the controller. You can also file a complaint with the data protection authority in your country.

11. Minors

The Platform is intended for businesses and is not directed at anyone under eighteen.

12. Changes

We may update this Policy. The current version is published on this page, with the date of the last update.

13. Contact

Requests about personal data can be sent through the website form or the customer portal chat, addressed to the data protection officer.